Original Chillow®

Original Chillow® Brand Multipurpose Comfort Device

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FAQ
How does the Chillow® work? This personal cooling solution uses SoothSoft® Comfort Technology to provide cooling without using electricity or refrigeration. By combining the right materials and an ingenious design, the Chillow® stays at room temperature which is always cooler than your body. It absorbs heat from your body and releases it into the air around you. The Chillow® is meant to be pleasantly cool, but not cold because cold is uncomfortable to our bodies.

What does the Chillow® feel like? It was designed with comfort in mind, so the Chillow® feels like cool, soft glove leather. Rub your cheek across the Chillow® and it feels like the kiss of a gentle breeze. It is a very soothing, relaxing, and comforting feeling.

Is it supposed to be cool all the time? Not necessarily. The Chillow® was designed to match your body’s cooling needs. After an active day, when your metabolism is high and you’re hot, the Chillow® is cool and refreshing. But in the early morning hours, when your metabolism has slowed and your body is cooler, the Chillow® will be only slightly cool or tepid which is exactly what your body needs. After you get out of bed, the Chillow® loses any accumulated heat so it’s ready when you need its coolness. There is no maintenance required, except sweeping any accumulated air out once per month. It takes just a couple of minutes and restores the vacuum that maintains coolness.

How do I make it the coolest it can be? One important thing is to let the air get to it. Keep it on top of your pillow or in the coolest area of your home, never in direct sunlight or near a heat source. If you want it even cooler, you may put your Chillow® in the refrigerator for 15-30 minutes. This makes Chillow® a super cooler. NEVER put it in the freezer – that will damage the material and void your warrantee! Remember, following the activation instructions carefully and maintaining the vacuum by removing all air once a month will ensure that the Chillow® gives you maximum performance for years.

Can I use it directly on my skin? Absolutely. The Chillow® is made of super-soft medical-grade materials that are hypoallergenic and nontoxic.

How do I keep it in place in my pillow? Some pillows have a linen- type outer texture that the Chillow® cannot grip well. To solve the problem: 1. Try positioning your Chillow® higher on your pillow; that is, make the center of gravity higher up on your pillow.

2. Sleep directly on the Chillow® so that it is on the cotton pillow case where it will stay in position.

3. Try using a different pillow.

4. Make sure your bed, mattress or pillow don’t slope downward so that gravity forces the Chillow® downward. Your pillow should be flat on your bed.

Can I use the Chillow® outside? Yes and no. The product is not meant to be used in direct sunlight because sun may discolor the Chillow® but won’t damage it otherwise. However, direct sunlight will heat it up. If used outside, on a lawn chair for example, cover it with your t-shirt or a thin cloth to protect it from the sun but let the cooling come through. It’ll keep you cool for an hour or so, and then let it recharge in the house at room temperature or put it in the refrigerator for 15-30 minutes for a quicker recharge

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